Returns & Refund Policy

Effective Date: 2025-07-01

Introduction

At Kinki Vibes, we are committed to providing high-quality products and excellent customer service. This policy outlines your rights regarding returns and refunds under Australian Consumer Law (ACL), enforced by the ACCC.

Australian Consumer Law Rights

Under the ACL, you are entitled to a refund, repair, or replacement if the product or service is faulty, not as described, or does not meet the acceptable quality standards. These rights are in addition to any other warranty or guarantee provided by us.

Returns and Refunds

  • Faulty or Damaged Items: If your item arrives faulty, damaged, or not as described, you are entitled to a full refund, replacement, or repair. Please contact us within 7 days of receiving the product.
  • Change of Mind: We do not accept returns or offer refunds for change of mind, unless the product is faulty or damaged.
  • Incorrect Items: If we sent the wrong item, please contact us within 7 days to arrange an exchange or refund.

How to Return Items

To request a return or refund:

  1. Contact us at Support@KinkiVibes.com with your order details and reason for return.
  2. Follow our instructions for return shipping. You may be responsible for return postage unless the item is faulty or incorrect.
  3. Once received and inspected, we will process your refund or replacement within 7 business days.

Exclusions

Items that are non-returnable include:

  • Perishable goods
  • Personalized or custom-made products
  • Downloadable digital products (e.g., music, files)

Contact Us

If you have any questions or need assistance with returns or refunds, please contact us at: Support@KinkiVibes.com